Provided that you have a current support plan then yes, we can arrange for your license to be moved in this case too. If the support plan has expired, an administration fee may apply. On Windows machines it may be necessary for the Windows computer name o...

In general yes, and our Encoder product has a feature to help with this. If you need to move the Encoder, use the delete license feature on the machine that you have licensed currently, and then send the file that gets created to us. We should be able to ...

No. Our Loader comes with a simple license agreement, and encoded files are yours to distribute however you wish.

With the exception of the Bundler, our products are licensed on a per machine basis, locked to machine identity. Part of the machine identity is the MAC address, and so a network interface is required. However, you do not need to be connected to any netwo...

With Vista you should use right-click "run as administrator" to launch the license request generator.

With Vista you should use right-click "run as administrator" to launch the software. This can be made the default via the Windows program properties dialog, and is unnecessary if installing outside of the program files folder.