To submit a support request please complete the form below.

We will send you an email to acknowledge your request, and you will be able to view the status of your request at any time via our ticket system. Files can be attached to the ticket after it has been created.

IMPORTANT: Please avoid the use of gmail and hotmail as any emails that we send to these services may be caught or lost in spam filters. If you have to use these services, please check spam folders if you fail to receive the ticket acknowledgement, and also ensure that you bookmark the link to your ticket after submission so that you can return to it at any time.

Need Loader Installation Help?

For guidance installing a Loader onto your local machine, dedicated/vps or shared server, please use our new Loader Wizard. This replaces our Loader helper script, and advises on which Loader should be installed, and performs many checks for install related errors and system configuration problems. Download the Wizard as a Zip or tgz (Unix) archive and install the script onto your web space. If you need help after using the Wizard, or if there are problems running the Wizard, please create a ticket and include the URL for the Wizard if possible so that we can run it.

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