To submit a support request please complete the form below.

We will send you an email to acknowledge your request, and you will be able to view the status of your request at any time via our ticket system. Files can be attached to the ticket after it has been created.

IMPORTANT: Please avoid the use of gmail and hotmail as any emails that we send to these services may be caught or lost in spam filters. If you have to use these services, please check spam folders if you fail to receive the ticket acknowledgement, and also ensure that you bookmark the link to your ticket after submission so that you can return to it at any time.

PLEASE NOTE: Answers to many Loader related questions can be found in our Loaders FAQ. If you require help running encoded files and have an error message, please review the FAQ carefully first of all, as the FAQ covers most problems. Tickets with questions that are not found in the FAQ will be given higher priority.

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